It was all such a pleasure! On the way back, we talked about this during our ride. Everyone was spot on pleasant, informative, and helpful. What a great service standard!
I wish all hotels were as friendly and efficient as the Statler staff!
Melissa Hill, in Social Catering, provided extraordinary service and personal attention. Generally I found the Statler to be quite upscale, with an excellent staff for the most part. Front desk was terrific. Melissa Hill was excellent. Housekeeping was excellent. Bell desk was extremely good. Banfi catering staff (preparing the food) was quite good.
Mr. and Mrs. Isaacs
We love staying at the Statler!
That Filet Mignon Saturday night (class of '48 reunion banquet) was the best ever. It equaled the Kobe Beef filet I had two years age at the Greenbrier in White Sulfur Springs West Virginia.
They had gluten-free items I could eat and even gluten-free bread in Taverna Banfi which I was happy to have. Was a very nice stay.
Mr. and Mrs. Hochstein
Wonderful! Everything a hotel should be.
Housekeeping was very nice. They always were friendly and said hello in the hallway. I called housekeeping when my wife realized she forgot her hairspray. They saved the day and brought up a full size can for her to use.
Staff seemed attentive. Really appreciated having an umbrella in the closet! As a frequent traveler (and someone who forgot one even though I was advised to bring one), this was such a great idea. I've stayed in many hotels and very much enjoyed my experience. The fact that most of the staff was students made it more impressive as my experience exceeded other experiences where staff is experienced in hotel operations. It's such a great idea to have this hotel as part of the School of Hotel Administration and for the students to have hands-on experience in hotel operations.
Courteous and helpful! The room was excellent in every way. Our porter who brought our bags to the room made certain we had a map of the campus and circled the Tour/Information Centers. Very helpful and knowledgeable. Thank you - all was excellent.
Very nice and professional! It was my first time staying at the Statler and I would look forward to coming back! Super clean - the cleaning staff were fantastic!
Statler is the most welcoming hotel we've ever been to! No wonder hotelies are so successful. You are the epitome of customer service! I love the renovations. Everything is great. Again, the attention of the students/staff is perfect. Always helpful, but never "in your face". They really understand how to treat a guest.
Mark and Victoria Joseph
Staff was so pleasant, interested and helpful. Great food and great time at the Regent Lounge. Like catching lightning in a bottle…don't change a thing! Look forward to coming back again soon.
My husband is an alumni and our son is a current student so our visits to the Staler have been numerous. The hotel and staff never fail to exceed our expectations. I enjoy chatting with the student staff and find them to be friendly and professional. The bed is absolutely incredible. I wish that I could have an exact replica at home. We look forward to our visits and have never had anything but a fantastic experience.
LOVED having outlets bedside for my phone. LOVED the fact the TV channels were HD. LOVED having extra outlets at my work desk.
We always feel welcome when visiting the Statler hotel. Friendly and helpful staff. Love the extra attention of the bell staff. Water in car on our check out was a very nice touch. We look forward to seeing you soon!
Martha and Richard Sabol
We have so enjoyed staying at the Statler during our son's 4 years. Very unique, special place in the perfect location
Friendly, efficient and service-oriented. Everything in the room was well-maintained and cared for. The bed was among the most comfortable I've slept in. Clean, welcoming and well-organized in the Regent Lounge. More food than I expected. I was really impressed with the quiet, friendly professionalism of all staff. I will certainly recommend the Statler.
Very accommodating to food allergies, professional and polite staff, very high quality food at Taverna Banfi.
Outstanding brunch buffet! Outstanding service! Cornell is educating an amazing team of talent to go out and be extremely successful! We had an amazing stay! Thank you!
Absolutely love the Regent Lounge - especially after the redesign - and that it is staffed primarily by students. They upgraded me to a suite upon check-in which was very nice. I adore the Statler - it is nice, convenient and I love the interaction with the students.
Every aspect of our stay was exceptional. Your standards are high and you reach them. No better place to learn about quality in hospitality. Fully met my expectations.
What an extremely courteous and responsive staff you have. This was easily my best hotel experience ever, and your staff is definitely to thank for that.
Tasty Brunch! Love those waffles!! The staff at Banfi was tremendous....obviously mostly students, but very friendly, courteous and helpful.
Thank you. You have a great product, undoubtedly made unique by the personalities of the great students who are your staff.
I was a leader of this group, and the comments from our participants about the physical facilities and the staff were uniformly positive. They were very impressed!
Very helpful and polite. We loved the location on campus. We loved being served by the student staff. William Johnson
We were in town for our son's graduation from the Law School and couldn't have been happier with our stay. The room was beautifully decorated and appointed. The staff was courteous and friendly, especially the "red shirted" staff at the front doors and parking. Thanks again. I wouldn't stay anywhere else.
Best hotel room I've ever stayed in. Exceedingly comfortable and very, very clean. The housekeeping/ cleaning ladies were unfailingly polite and cheerful. They are the best ambassadors for your establishment.
Always love eating at Taverna Banfi during my stay and in fact wrote a review for Open Table. I always feel like I am "coming back" to the Statler. A very nice, welcome feeling.
Excellent. I wish all hotels demonstrated this much caring for us when we check in. Do not change anything. Just excellent. I would not visit Ithaca if I were unable to stay at the Statler. It is superb and the students are wonderful.
The attitude and willingness to help amongst the whole restaurant staff was awesome. It was a night to be remembered. And what a view! Thank you. Stephen our server was awesome! We love the Statler! A family tradition thanks to our hotelie alum!
Extremely comfy beds! I had a great night's sleep.
Cheerful, caring, interested, helpful, welcoming, genuine at the front desk. Cozy and warm upon entering guest room, beautiful linens and pillows.
Could not have been more pleasant. Even provided cold water bottles and umbrellas!
Students were fabulous! Excellent guest rooms. Overall experience was outstanding--great hotel, I am proud to be an alum!
I travel a lot and the service I receive at your hotel is always the highest, most consistent and most pleasant I receive! You need to write a book on providing service – it’ll be a best seller!
Robert D. Kline
We had a wonderful stay as always!! The best staff in the world-- one of my favorite hotels!
Loved all the Cornell touches - mugs, blanket, photos, student profile. Great job!
Fantastic experience particularly because of the friendly, welcoming and helpful nature of the staff.
Wonderful visit, thank you!! We are frequent, discriminating travellers and are still raving about our experience. What a great part of our son's visit to Cornell - we loved everything about our experience there.
I have checked into a lot of hotels, but have never been as impressed as I was with the young man who met us and took our bags to the room. In the few minutes that we were in contact with him, he managed to impress us with both his warmth and his intelligence. This is someone who's going to go far in whatever field he chooses.
Absolutely top notch.
Extremely comfortable guest room. I enjoyed the stay very much, and found the hotel very welcoming and warm.
Staying at Statler is staying at a 10–star!! It’s wonderful and we always enjoy returning; all the staff, from housekeeping on up –– were so very friendly and helpful.
Reeve and Jane Vanneman ’67
Comfort, convenience and a spectacular view! I wouldn't hesitate to stay again.
Gretchen F. Gagnon ’41
The individuals at the front desk were extremely polite and accommodating! Room was beautiful and very clean! Everyone was friendly, polite and customer service was their priority. Very nice to see and experience! Excellent, will stay again! The food served at all our lunches and dinner was amazing!